Returns & Exchanges

At Ground Up Nut Butters, we strive for 100% satisfaction with every jar. Due to the perishable nature of our food products, we generally cannot accept returns, but we are committed to making it right if your order is damaged or incorrect.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please check your nut butter jars for any signs of damage, leaks, or broken seals that may have occurred during transit.

• 2.
  Contact Support

  If there is an issue with your order, email our customer care team within 7 days of delivery with your order number and a photo of the product.

• 3.
  Internal Review

  Our team will review your claim and determine if a replacement jar or a refund to your original payment method is appropriate based on the quality issue.

• 4.
  Resolution

  Once approved, we will ship out a fresh replacement immediately or process your refund, ensuring you can get back to enjoying your favorite spreads.